Privacy Policy

1. Information Handling

1.1 Application Data Processing

• User Chart Data: Data you input or upload to create charts, including data from Excel and CSV files, is processed entirely locally on your device. We do not collect, transmit, or have access to this data.

1.2 Information We Collect

• Communication Information: Information you provide when contacting us for support or customer service purposes through our website.

1.2 Information We Collect Automatically

Website Information

When you use our Website, we may automatically collect certain information about your device and usage, including:

• Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
• Usage Data: Information about how you use our Website, including pages visited and time spent.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities and to understand how you use our Website.

Microsoft Windows Store Information

Our application is distributed through the Microsoft Windows Store, which has its own privacy policy governing information collected during download, installation, updates, and app usage metrics:

• Store Diagnostic Data: Microsoft may collect installation, update, and basic usage statistics.
• App Performance Data: Limited diagnostic data about app crashes and performance issues may be collected by Microsoft.

For more information about Microsoft's data collection practices, please review the Microsoft Privacy Statement.

2. How We Use Your Information

2.1 Application Information

For the ChartCreator Windows application:

• The app processes your chart data locally to create professional visualizations
• The app allows export to multiple formats (SVG, PNG, JPG, WebP) or generation of interactive web-ready code
• The app does not transmit your chart data to our servers
• We collect limited diagnostic and usage information through the Microsoft Store platform to improve app performance and features

2.2 Website Information

For the ChartCreator website, we use collected information to:

• Provide, maintain, and improve our Services
• Respond to your comments, questions, and support requests
• Send you technical notices, updates, and support messages when necessary
• Develop new features and improvements based on general usage patterns
• Detect, investigate, and prevent fraudulent activities
• Comply with legal obligations

3. Data Storage and Security

3.1 Chart Data

All chart data you create or import is processed locally within the App on your device. The ChartCreator app does not upload or transmit your chart data to our servers. Your data remains on your device unless you explicitly choose to export or save it elsewhere.

3.2 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. For the Windows app, data security is managed primarily through Microsoft's Windows Store platform. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

4.1 Application Data

The ChartCreator Windows application processes all chart data locally on your device. We do not have access to or share the chart data you create using the application.

4.2 Website and Diagnostic Data

For information collected through our website and limited diagnostic data from the app, we may share information in the following circumstances:

• With Microsoft as our app distribution platform, which may collect diagnostic and usage data according to their privacy policy
• With service providers who perform services on our behalf (such as hosting and analytics)
• To comply with legal requirements, such as a law, regulation, legal process, or governmental request
• To protect the rights, property, and safety of ChartCreator, our users, or the public
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition
• With your consent or at your direction

We do not sell your personal information to third parties.

5. Your Rights and Choices

5.1 Application Data

Since the ChartCreator application processes data locally on your device and does not transmit chart data to our servers, you maintain direct control over this data. You can delete files created by the application using standard file management processes on your device.

5.2 Website Data

For information collected through our website, depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to your personal information.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to certain exceptions.
• Opt-out: You can opt out of certain data processing activities.

To exercise these rights, please contact us at contact@chartcreator.app.

6. Data Retention

6.1 Application Data

Since chart data in the ChartCreator Windows application is processed locally on your device, data retention is controlled by you. The application does not automatically delete files you create, and they will remain on your device until you choose to delete them.

6.2 Website and Diagnostic Data

For information collected through our website and limited diagnostic data from the app, we retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: contact@chartcreator.app

You can also reach us through our contact form at: https://chartcreator.app/contact.html

ChartCreator